Tell us what you think

Do you have a concern?

If you aren’t happy with our service or you have a concern, let us know as soon as you can and we can put it right quickly and informally.

Do you have a compliment?

If one of our staff or contractor has done something well and exceeded your expectations we would love to hear from you. Your compliment will be passed to the person involved and also help us continually improve our service.

How to raise a concern, compliment or suggestion

If you require an immediate response or action please contact Customer Services on (718) 797-3757

You can raise your concern, or make a comment online by completing the review form below.

We aim to give an excellent service to our customers, but there may be times when our services do not meet your expectations.

If we get things wrong we want you to tell us, so we can put them right and learn from our mistakes. And when we get it right, it’s always nice to know! Even better, if you have a suggestion to improve our services, we’d love to know.

All feedback we receive from customers will be logged and used to help influence and shape services in the future.

We will be posting on twitter with #ceriello_electric for news updates and promotions for our residential and commercial services.

For #ceriello_solar we will post related news projects and information.

We have also included a new tab on our web site for reviews, this page is for you. Let us know if we have met your expectations,…your feedback will allow us to better serve you.  > Link here

 

Antonio Ceriello Electric, Inc.
15 Carroll Brooklyn BrooklynNY11231 USA 
 • 718-797-3757

Severe Weather Safety tips, stay safe and warm.

Dear Neighbor,

I hope the following information will be helpful to you during the severe weather event New Yorker’s will be experiencing during the next 24 to 36 hours. Please feel free to share with your family and friends and keep safe and warm.

The National Weather Service has issued a Winter Storm Warning citywide from 12:00 PM Tuesday, January 21 to 6:00 AM Wednesday, January 22.   The current forecast calls for 6-10 inches of snow accompanied by strong winds.  For updates please visit:  http://www.weather.gov/nyc

Be safe and stay warm.  If you do not have heat, Mayor de Blasio urges you to call 3-1-1. Be sure to check on neighbors, particularly the elderly and medically frail.  The Administration has announced that all After School Activities are cancelled for today but that parents and caregivers are to assume that schools will be opened tomorrow. You can check http://schools.nyc.gov/default.htm for the latest updates from the Department of Education.
Con Edison offers the following safety tips:

  • If you see downed electrical wires, do not go near them. Treat all downed wires as if they are live. Never attempt to move them or touch them with your hands or any object. Be mindful that downed wires can be hidden from view by tree limbs, leaves, snow or water.
  • Report all downed wires to Con Edison and your local police department immediately. If a power line falls on your car while you’re in it, stay inside the vehicle and wait for emergency personnel.
  • If your power goes out, disconnect or turn off appliances that would otherwise turn on automatically when service is restored. If several appliances start-up at once, the electric circuits may overload.
  • Check to make sure your flashlights and any battery-operated radios are in working order. Make sure you have a supply of extra batteries.
  • Weather updates and news on restorations of electrical service can be heard on most local radio and television stations.
  • Customers can report downed power lines, outages and check service restoration status at www.conEd.com or by calling 1-800-75-CONED (1-800-752-6633).  When reporting an outage, customers should have their Con Edison account number available, if possible, and report whether their neighbors also have lost power.

SAFETY TIPS FROM THE AMERICAN RED CROSS

  • COLD WEATHER/WINTER STORM: Temperatures are expected to drop as conditions deteriorate throughout our region. People should take the following steps:
  • Avoid driving when conditions include sleet, freezing rain, snow or dense fog. If travel is necessary, make sure you have a disaster supplies kit in your vehicle which includes: shovel, blanket, flashlight, water, snacks, first aid kit, extra batteries, sack of sand or cat litter.
  • Keep the gas tank full. A full tank will keep the fuel line from freezing.
  • Before tackling strenuous tasks in cold temperatures, consider your physical condition, the weather factors and the nature of the task.
  • When shoveling snow, take frequent breaks to avoid risk of injury or cardiac arrest.
  • Protect yourself from frostbite and hypothermia by wearing warm, loose-fitting, lightweight clothing in several layers. Stay indoors, if possible.
  • Bring pets inside during winter weather.
  • Make sure coats, gloves or mittens, hats, boots and warm clothing are available for all household members, along with extra blankets.
  • Eat regular meals and stay hydrated, but avoid caffeinated or alcoholic beverages.
  • HOME HEATING SAFETY: Heating fires are the second leading cause of home fires.
  • Keep all potential sources of fuel like paper, clothing, bedding or rugs at least three feet away from space heaters, stoves, or fireplaces.
  • Portable heaters and fireplaces should never be left unattended. Turn off space heaters and make sure any embers in the fireplace are extinguished before going to bed or leaving home.
  • If you must use a space heater, place it on a level, hard and non flammable surface (such as ceramic tile floor), not on rugs or carpets or near bedding or drapes. Keep children and pets away from space heaters.
  • Never use a cooking range or oven to heat your home.

Keep fire in your fireplace by using a glass or metal fire screen large enough to catch sparks and rolling logs.

  • POWER OUTAGE: If the power goes out, people should:

Use flashlights for light, not candles.

  • Keep the refrigerator and freezer doors closed as much as possible. Check refrigerated food for spoilage and if in doubt, throw it out. Your refrigerator will keep cold for about 4 hours. If the freezer is full, it will keep its temperature for about 48 hours.

         Courtesy of Con Edison